Returns & Refunds Policy

At Technest Solutions LLC, your satisfaction is our top priority. We are committed to delivering high-quality products and services, and we understand that sometimes a return or refund may be necessary. This comprehensive Returns & Refunds Policy provides detailed information on how returns, refunds, and exchanges are handled to ensure a fair, transparent, and smooth process for our customers.

Eligibility for Returns

To maintain the highest standards of service, we carefully define the eligibility criteria for returns. Items or services may be eligible for return if they meet the following conditions:

• The product must be unused, in its original packaging, and in the same condition in which you received it.
• Digital products or services must not have been delivered, activated, or accessed.
• Return requests must be submitted within 14 calendar days from the date of delivery or service completion.
• Items purchased as part of a promotional offer or discounted package may have specific return terms; please review your order details.
• Products that are perishable, personalized, or custom-made may not be eligible for return unless defective or damaged upon delivery.

If you are unsure whether your item is eligible for return, please contact us at Technestsolutionllc@gmail.com or call +1 (401) 303-6357. Our customer support team will guide you through eligibility verification.

Return Request Process

To initiate a return, please follow these steps carefully to ensure a smooth process:

• Contact our customer service team via email at Technestsolutionllc@gmail.com or by phone at +1 (401) 303-6357 to request a return.
• Provide the following information in your return request:
  • Order number and date of purchase
  • Reason for the return
  • Photos of the item (if damaged or defective)
  • Any other relevant information to facilitate the return
• Once your return request is approved, our team will provide you with instructions on how to send the item back, including shipping address, packaging requirements, and any return labels if applicable.
• Items must be shipped in a secure and trackable manner to prevent loss or damage during transit.

Refund Policy

Once we receive and inspect your returned item, or confirm that the digital product/service is eligible for refund, we will process your refund promptly. Key points include:

• Refunds are issued using the same payment method that was used for the original purchase.
• Refunds are generally processed within 7–10 business days after receiving the returned item or approving a digital service refund.
• In cases where partial refunds are applicable (e.g., for partially used services or damaged items), the amount will be calculated fairly and communicated to you in advance.
• Refunds may take additional time to appear in your account, depending on the payment provider or bank.

Non-Refundable Items

Certain items are not eligible for refunds under any circumstances:

• Items damaged due to misuse, negligence, or accidents after delivery.
• Products or services that have been fully delivered, accessed, or activated digitally.
• Perishable items, personalized or custom-made products, unless defective or damaged upon receipt.
• Items returned without prior approval from our customer service team.

Exchanges

Technest Solutions LLC may offer exchanges for items of equal value at our discretion. The exchange process works as follows:

• Contact our team to request an exchange. Include details of the item to exchange and the preferred replacement.
• Once the request is approved, return the original item according to the instructions provided.
• After we receive the returned item, the replacement will be shipped promptly.
• Exchanges for different items or higher value may require an additional payment or adjustment, which will be communicated before shipment.

Return Shipping Costs

Customers are generally responsible for the shipping costs associated with returning items, except in cases where:

• The item was defective, damaged, or incorrectly sent.
• We explicitly provide a prepaid return label or shipping instructions for approved returns.

We recommend using a trackable shipping method and keeping proof of postage to avoid disputes in case of lost shipments.

Customer Support

Our customer support team is available 24/7 from Monday to Friday to assist you with any questions or concerns regarding returns or refunds. Contact us via:

• Email: Technestsolutionllc@gmail.com
• Phone: +1 (401) 303-6357

We are committed to resolving all issues promptly and professionally, ensuring you have confidence and satisfaction with your purchase.

Contact Information